www.makecool.co.uk (hereinafter referred to as 'we', or 'Site') is a electronic commerce website for bringing you the new online shopping experience. We respect and protect your personal privacy, and commit the deed of handling your data on our site are under the allowance of law - including the collection, using and disclosure of your personal information. This Privacy & Security policy (hereinafter referred to as 'Policy') explains how your data is collected, used, transferred and disclosed by MakeCool. When you use this site or any of our service , you are deemed to accept and agree to the Policy.
We may amend this Policy by updating this page when deemed necessary. So we advise you periodically review this Policy for any changes. If you use the Site following a change to the terms of this Policy you agree to accept the revised policies.
1. Information Collected
1.1 Personal Information: We collect and store the information which you voluntarily submit for create your account or contact us on the site - such as your name, address, email address, phone number, feedback and so on.
1.2 Browse record on this site: A unique reference number linked to the data you enter on our system, login details, clickstream data, details of your activity on the Site with date/time stamps including the pages you visited, searches you made and goods purchased.
1.3 Device Information: We may collect and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the internet, connection information such as browser type and version, information about your mobile or other device including device type and device identifier, operating system and platform.
2. Use of Information
2.1 Verification: Verifying your identity and your eligibility to register as a user of this Site.
2.2 Contract Fulfillment: Complete your order including payment&refund, shipping&return, customers service (enquiry&feedback&claims).
2.3 User Benefits: Notifying you to take part in a competition, event, survey, or receive a reward for shopping with us. Offering the services discounts, promotions, reward campaigns, as well as offers that may be of interest to you - such information will be sent by email, post or SMS, subscribing to our newsletter, responding to a survey or access to occasional website news and updates.
2.4 Site Maintaining: Administer, protect and improve our business and our website, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data, setting default options for you and so on.
3. Information Disclosure
3.1 Third-party service providers: For guarantee the contract fulfillment, your personal data will be disclosed to our payment and shipping partner. To ensure your details are not being used without consent, your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information. We will provide your name, address and phone number to shipping partners such as Royal Mail, Yodel, Evri etc. in order to delivery your orders.
3.2 Legal Requirement: We may disclose information if required by law or appropriate authority, such as subpoenaed received, served with a court order or requested by law-enforcement officials conducting investigations. To prevent users who attempt fraud or proceed other illegal activity on our Site, we may also disclose personal information when necessary to protect the legal rights of ourselves or other users.
4. Information Security
4.1 Website Protection: We have electronic safeguards in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We encrypt your data and store it on secure servers hidden behind a firewall. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email.
4.2 Self Protection: Your Registration Information and Account Information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session. For further protecting your personal information, we do recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.
5. User Reserve The Right Under Local Legal Data Protection
5.1 If you are located within the EU and the GDPR regulations apply to our processing of your personal data, you have the right to request the following from us:
5.1.1 Access to personal data of yours that we hold for confirm whether your personal data are being process or not.
5.1.2 Users have the right to know about the detailed information including the purposes of the processing, the categories of personal data, the recipients or categories of recipient to whom the personal data have been disclosed to, the time frame for the personal data concerned stored, and the existence of automated decision-making.
5.1.3 Right to correct or rectify any incorrect personal data that we hold. If your information is incorrect or incomplete. You may choose to correct and complete the information or inform us to assist you doing so.
5.1.4 Erase any personal data of yours that we hold. You are users conferred the right to request us to delete your personal information. We will use the available technology to erase your personal information.
5.1.5 If you believe that the EU GDPR regulations apply to you and you wish to exercise your rights under GDPR, please contact us and we may ask you to verify your identity before responding to requests.
6. Cookie Policy
6.1 What’s cookie: Cookie is an identifier (a small file of letters and numbers) that is sent to your computer. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie).
6.2 Why to use cookie: We and/or third parties use cookies and other tracking technologies on our website to facilitate and enhance your experience. Our website's functionality will be limited if you configure your browser to reject cookies.
6.3 How we use cookie:
6.3.1 We use session cookies to enable the Site to keep track of your movement from page to page and store your selections, so you do not get asked repeatedly for the same information. These cookies allow you to proceed through many pages of the website quickly and easily without having to authenticate or reprocess each new area you visit.
6.3.2 We use cookies to recognize and count the number of Site visitors as well as providing other information about the visit such as duration, route through the website and what sites the visitor came from. This information helps us to improve the way the Site works, for example by making sure users find what they need easily.
6.3.3 We may use various social media and other third-party features on our website including Facebook, Instagram, Google. These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to this site or your interaction with their services or otherwise.
6.4 How to manage cookies: You can manage your browser cookies through your browser settings. The 'Help' feature of most browsers will explain how you can stop your browser from accepting new cookies, how to be notified when you receive a new cookie, how to stop cookies and when cookies will expire. If you disable all cookies on your browser, we nor other third parties will transfer cookies to your browser. However, if you do this, you may have to readjust your preferences every time you visit a website, and find that some features and services may not work.